Answer: Artist-Authors access the housing portal to book, modify, and cancel room assignments. Use the Request Room or Manage Room button(s) located on the My Housing tab within their Gen Con accounts to access the portal. The button state determines the operation you can perform (Request Room to book an assignment and Manage Room to modify or cancel an assignment).
Step-By-Step Instructions
To access the Gen Con housing portal:
- Log into your Gen Con account at gencon.com.
- Go to My Housing.
- Click a Request Room or Manage Room button to access the portal and perform the desired operation.
- One Request Room button appears after purchasing your first badge, one more button appears for every additional badge purchased.
- If you have multiple buttons available, you must click buttons one at a time to enter the housing portal and complete each operation.
- If you click a button to enter the housing portal but do not complete the intended operation, the operation aborts and the button will remain available for re-use until the housing registration period ends.
- Upon booking a room assignment, your Request Room button will change state to “Manage Room” thereby signaling it’s active and available to modify or cancel that assignment.
- Upon cancelling a room assignment, the Manage Room button will resume its original “Request Room” state, signaling you can use it to book a new room assignment if desired.
After clicking the Request Room button, the housing portal will open in a new window where you can view hotels, select rooms, and submit guest and payment information to complete your booking.
⚠ Tip: If you don’t see a Request Room or Manage Room button in your Gen Con account, review your account transactions to confirm badge purchase(s) for the upcoming convention. After confirming badge purchases, please submit a support ticket using the Submit Request link at the upper right of the Help Center window and write your badge ID number into the field asking for your Access Code.
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