- Eligibility: Self-service through housing portal
- Portal Access: Gen Con Account —> My Housing —> Request Room or Manage Room button
- Room Limits: One room per VIG badge, 1 room per Companion badge (if applicable)
- Book Room: Gen Con Account —> My Housing —> Request Room button
- Modify/Cancel Room: Gen Con Account —> My Housing —> Manage Room button
- Payments: Self-paid; deposits and charges billed by hotel
- Support: Help Center (24/7 articles and support requests), support tickets are processed during business hours (10 am – 6 pm US Eastern Time, Mon-Fri, non-holidays)
VIG members are eligible to book, modify, and cancel room assignments through the housing portal during the registration period.
VIG members can access the housing portal to book and manage room assignments using access buttons located on the My Housing tab of their Gen Con accounts.
VIG members are assigned one Request Room button for their VIG badge, and one additional button upon purchasing a Companion badge in the account. Only returning VIG members (previous year VIG members) are eligible to purchase a Companion badge.
Buttons update dynamically — if you purchase a Companion badge later, your total number of buttons will increase and appear in your account automatically. For example, if you buy a VIG badge initially one button will populate in your account. If you buy a Companion badge later, another button will populate in your account.
Each Request Room button may be used to book one room. After using a button to book a room, the button label will change to “Manage Room”, thereby signaling the button has been used and may be pressed again to manage (modify or cancel) the room assignment connected to it.
The Gen Con account holder who purchases the VIG badge also books and manages the Companion room assignment using the button in their VIG account. The account holder retains control of each room assignment and is responsible for any cancellation fees incurred. Room assignments booked in one Gen Con account cannot be transferred to another Gen Con account, though guest names may be updated and unneeded room assignments may be cancelled (doing so incurs fees — see Payments articles for more information).
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