If you cannot resolve an issue by reviewing Help Center articles:
- Use the chat support icon (lower left corner of the Help Center home page). During the convention registration period, chat support is available 24/7 to help answer questions and initiate support requests. Support tickets are processed during business hours (10 am – 6 pm US Eastern Time, Mon–Fri, non-holidays).
- Outside of business hours and the annual registration period visitors may also request booking support by clicking the submit a request link located in the top right portion of the Help Center window.
When placing a support request via chat support or request form, you’ll be asked to provide:
- Your first and last name
- Your email address (for follow-up if required)
- Your registrant group
- Support type needed
- Your booking acknowledgment number or access code
- Request subject
- Request description
⚠ Important: General information and booking support are not provided in real time by telephone or email. These contact channels remain available for submitting support requests during the 2026 registration cycle. To obtain support, please review the Help Center articles, use chat support, or submit a request using the Help Center link.